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Landrox 4x4 is a trading name of Landrox 4x4 Limited.

Vendor = original manufacturer, developer or producer of goods
Supplier = official UK supplier/distributor/provider of goods

Landrox 4x4 Online Store Terms and Conditions

Contents
About Us
General Terms and Conditions
Order Process
Payment Methods
Payment Authorisation
Delivery / Shipping
Product Information
Prices
VAT
Discounts and Promotional Prices
Price Matching
Warranty
Your Right To Cancel / Distance Selling Law
Returns Policy
General Returns Recommendations
Security
Password
Your Account
Fraud
Minors
Privacy Policy
Newsletters & Mailing Lists
Polls and Surveys
Competitions
Email A Friend
Working Days
Contact Details

About Us

Landrox 4x4 is an online reseller (dealer) of 4x4 parts and accessories. We constantly strive to bring you the best products from the best suppliers at the best prices!

Our in-house designed website is optimised for ease of use, speed and security. If you have any comments or feedback you would like to give us about the website please do let us know.

Our "Find my Car" feature is designed to help you locate parts and accessories for your particular vehicle. Some items are more generic than others and may or may not fit your vehicle. Please use this facility as a guide only and check that the item(s) will fit the application intended. No liability can be accepted for incorrectly categorised items.

Landrox 4x4 is a trading name of Landrox 4x4 Limited, registered in England and Wales. Company registration number: 05228639.

General Terms and Conditions

By registering your personal details with this web site you are agreeing to these terms and conditions. These terms and conditions help to keep this website a safe place to trade and set out the agreement reached between you and Landrox 4x4 Limited. None of the below affect your statutory rights as a consumer. These terms and conditions shall be governed by and construed in accordance with English Law.

Upon using the checkout facility you agree that the details you provide to Landrox 4x4 Limited for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.

All goods remain the property of Landrox 4x4 Limited until paid for in full.

No orders are accepted until they have been successfully processed. Orders placed before 3:30pm (15:30) UK time on a weekday will usually be processed that day subject to confirmation. Orders placed after this time will usually be processed on the next working day subject to confirmation.

Landrox 4x4 Limited reserves the right to cancel your order or part thereof (with a refund within a maximum of 30 days) if our suppliers are unable to supply the product you require.

Should we be unable to supply a product due to the inability of our suppliers to provide the product we are under no obligation to do anything other than remove the product from our site and refund your payment in full.

If the actual vendor's product becomes discontinued or is unavailable within 30 days of your order, Landrox 4x4 Limited reserves the right to substitute part or all of your order with a similar, more expensive and/or newer version of the product (at no extra cost to you) even from a different vendor. When a product is substituted your normal seven working days right to return the unopened/unused product under the UK Distance Selling Regulations are not affected and Landrox 4x4 Limited will pay the cost of returning such substituted goods safely at our recommendation of shipping service.

Goods may only be returned to us by first obtaining a Returns Authorisation Number through our Returns procedure.

All contracts and terms and conditions will be made in the English language only.

Landrox 4x4 Limited shall have no liability for the acts or omissions (including negligence) of telecommunications service providers or for failures of, or faults in their networks and equipment. www.landrox4x4.com/Landrox 4x4 will be provided on an "as is" and "as available" basis. Landrox 4x4 Limited cannot guarantee that www.landrox4x4.com will be provided fault free and we do not undertake or warrant that Landrox 4x4 will be free from defects.

Landrox 4x4 Limited may temporarily suspend www.landrox4x4.com either partially or completely for any reason. We will restore www.landrox4x4.com as soon as reasonably practicable after a suspension. We will not be liable to you for any loss which you may incur as a result of any such suspension.

If Landrox 4x4 Limited is unable to provide www.landrox4x4.com for reasons beyond our control such as technical failure, lightning, flood, or exceptionally severe weather, fire or explosion, civil disorder, war, or military operations, natural or local emergency, anything done by government or other competent authority or industrial disputes of any kind (whether or not involving our employees), Landrox 4x4 Limited will not be liable.

Landrox 4x4 Limited may vary these terms and conditions from time to time by posting revised terms and conditions on the web site. Your continued use of the Site following Landrox 4x4 Limited's posting of any changes will constitute your acceptance of such changes. If you do not agree to the changes of these terms and conditions then you must stop using this web site immediately other than to request your account be closed via customer services.

Except as expressly permitted by these terms and conditions, you may not copy, reproduce, redistribute, download, republish, transmit, display, adapt, alter, create derivative works from or otherwise extract or re-utilise any of the contents of this site. In particular, you may not cache any of the contents for access by third parties nor mirror any content.

Where we link to other web sites not operated by Landrox 4x4 Limited it does not imply any endorsement of the material contained on the sites or of the owners.

All rights, including copyright, in the content of these web pages from time to time are owned or controlled for these purposes by Landrox 4x4 Limited.

All trade marks, names, and logos are the proprietary marks of us or of our associated companies. Marks identifying third parties are owned or licensed by those third parties or their associated companies. Nothing in these terms and conditions in any way confers on you any licence or right under any trade marks, names or logos.

These Terms and Conditions together with all sub-texts below and your order confirmation constitute the Contract.

Order Process

The order process on Landrox 4x4 is defined in stages below:

(Shopping) Cart = this is your (potential) order before you enter any payment details and "checkout".

Pending = you have entered your payment details at checkout but the payment authorisation process was unable to complete for some reason (e.g. the online internet payment gateway was unavailable). You do not need to do anything at this stage as your order will automatically update at the next available opportunity.

Request - Landrox 4x4 Limited will check and confirm your order before processing.

At any stage up to and including "Request" you can simply cancel your order by going to the order status page, clicking "Cancel Order" and then entering a reason for cancellation.

Processed - Your required goods are ordered from our suppliers and your credit card is charged. Parts of your order but not all may have shipped.

If you attempt to cancel your order at the "Processed" stage there is the possibility that your card has been charged and (some or all of the goods) shipped. If this is the case and you want to cancel your order you should see our Returns policy.

At the "Request" OR "Processed" stage your order or part thereof can be "cancelled" (and will show this status) by us or our suppliers due to a variety of reasons including but not limited to; a product is discontinued, a product description is wrong, a product is no longer available, there is a typographical error in the price or simply that the price is wrong or has changed. If your credit card has not been charged your order will simply be cancelled. If your credit card has been charged it will be refunded (within a maximum of 30 days). If a payment authorisation has been obtained for your credit card it will be reversed.

Shipped - your entire order has shipped.

Refunded - your credit card was originally charged but your entire order was cancelled and your payment has been refunded.

Once your order is at the Processed stage, we aim to update the status of each individual item ordered within one working day but it will usually be within a couple of hours. Each individual item will be given a status from the following list:

Shipped = The item has been shipped. (shipping information will be updated with which courier is being used to ship your product(s) and the relevant reference/tracking number if requested).

Backordered (with a possible shipping date) = the item is not currently available or is out of stock with our supplier. You will be notified as soon as it is in stock or it becomes available again.

Cancelled = The item has been cancelled from your order. If your card has been charged for this item your payment will be refunded within a maximum of 30 days for the cost of the cancelled item(s).

Refunded = The item has been cancelled from your order and your payment has been refunded for the cost of the cancelled item(s).

Payment methods

Payment methods currently accepted on Landrox 4x4:

Maestro
Electron
VISA Credit Card
VISA Delta
Mastercard

Mastercard SecureCode and Verified By Visa
We are a "recommended" and approved Mastercard SecureCode and Verified By Visa online reseller.

Known collectively as '3D Secure', these payment verification systems are being introduced by card issuers and will eventually become mandatory. At present all UK Maestro cards are subject to Mastercard SecureCode verification, other types of cards are dependent on the card issuer's policy. During the payment process on our site you may be asked to verify your card payment with your bank. This part of the process takes place on either MasterCard or Visa's servers and we have no control over that part of the transaction. If you are having problems with that stage in the transaction process, please contact your card issuer for further support. If you have a card which does not require 3D Secure authentication, you are welcome to use an alternative payment method.

Unless a transaction has been '3D Secured' we are unable to accept credit cards issued by non-UK banks and registered to non-UK addresses for fraud prevention reasons.

Bank Transfer

If you wish to pay by bank transfer, please choose the Bank Transfer payment method during the checkout process (if you choose Bank Transfer there is no need to enter credit card payment details). You will receive the necessary details to make payment into our incoming payments bank account.

Payment Methods NOT Currently Accepted:

American Express (AMEX)
Cheques
Cash
JCB
Finance/Credit Account

Payment Authorisation

Payments are subject to offline checks before being accepted such as pricing errors and mismatched shipping details. Credit card payments are processed through Sage Pay (formally ProTX) and are subject to their rules and conditions. You must be 100% authorised to make the payment using your credit card. Please be aware that we may require further identity verification for users of free email address services such as hotmail.com. This may delay the processing of your order.

If your payment is declined it could be for a variety of reasons. For security purposes we will not specify exactly what the problem is. However, any of the following could be wrong:

The credit card number
The cardholder's name does not match the one on the card
The start or expiry date
The security/CV2 code
The issue number
The customer address does not match the cardholder's address
The delivery address does not match the cardholder's address

You can choose to have your order shipped to an alternative address, providing that address is a company address. Acceptance of orders where the delivery address is different to the cardholder's address is at our discretion and we may ask for proof of identification/the address if necessary to verify any address given to us by you.

We do not offer a mechanism for specifying part delivery of an order at this time. Should our supplier choose to part ship your order (at no extra cost to you) then this is at the discretion of the supplier.

We use a network of nationwide couriers who will endeavour to deliver "in stock" goods within 3-5 working days, although this cannot be guaranteed. Orders are generally shipped and delivered on working days only. Any products which we are unable to ship day are clearly marked on list and detail views as well as in your shopping cart.

We only deliver goods at the standard cost and timings as listed here to the "United Kingdom mainland". Outside of the "United Kingdom mainland" is defined as any island, Northern Ireland (BT), Isle of Man (IM), Scilly Isles (TR21), Western Scottish Isles (HS), Orkney Isles (KW), Shetland Isles (ZE) and any other location whose postcode begins with KW, IV, PA , Isle of Wright (PO) and PH.

We are able to ship some but not all products to the Channel Islands. Please call us if you would like to place an order for delivery to Jersey or Guernsey.

We reserve the right to charge extra for shipping/delivery and/or add additional delivery time to orders placed from outside of the "United Kingdom mainland" (defined above). This will be done on an order by order basis. Depending on goods ordered, availability, the supplier and/or courier charges an order may be delayed, declined or cost extra.

Our system makes an estimate at the delivery cost and approximate delivery timing for your order which will be checked before we charge your card. Should there be any additional cost we will contact you to get your approval. If the cost is lower we will alter the delivery charge for you but will not trouble you for confirmation.

Unfortunately, currently, we are unable to ship to BFPO addresses.

In some cases parts of your order may ship from different suppliers. This will be noted in the "my orders" section of your "account".

Shipped packages will usually have a reference/tracking identification number assigned to them. This information is available in the "my orders" section of your "account".

A signature will be required upon delivery. If there is no one at home to sign for the delivery a card will be left with the courier's contact information on it for you to arrange a suitable day for re-delivery. If they are not contacted immediately they may try to deliver the next day and will only try to deliver a maximum of two times. The delivery company operates this process and Landrox 4x4 Limited cannot be held liable in the event that the courier fails to follow this procedure.

Landrox 4x4 Limited shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to, acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

If goods arrive damaged you must either refuse delivery (clearly stating the goods are to be returned to sender) or clearly note the damage on the carrier's delivery paperwork at the time of signing for the goods. You will then have seven working days to contact us using a durable medium (email, letter or fax) to notify us of the situation.

Any delivery that is refused for any other reason than the goods having been damaged in transit or returned to our suppliers due to your failure to arrange redelivery or pick up the goods from their depot may result in a maximum £30 administration fee levied against your refund.

In the event that your shipment fails to arrive when expected, we will need to go through the delivery company's procedures for declaring the shipment lost. Most courier companies declare a shipment lost within 2-3 working days whereas Royal Mail operate on a basis of 15 days. As these procedures vary between companies in terms of the timeframe before a shipment is considered lost we ask that you bear with us as we resolve the matter in the unfortunate event that this happens.

Deliveries could be made between 08:00 and 18:00 on a working day. We do not guarantee delivery for a precise date or time. We therefore cannot be held liable for any loss or inconvenience experienced as a result of a delayed delivery or of non-delivery.

Product Information

Although Landrox 4x4 Limited endeavours to ensure the accuracy of all information or images on this web site, neither Landrox 4x4 Limited nor any directors, employees or other representatives will be liable for damages of any kind arising out of or in connection with the use of this site.

As vendors reserve the right to change specifications without notice, we also reserve this right.

All trademarks are acknowledged as belonging to their respective holders.

Prices

All product prices quoted are in UK Pounds Sterling and exclusive/inclusive VAT prices are clearly differentiated.
Pricing and availability information is subject to change without notice. In the event that the price is incorrectly listed due to typographical error, or due to a typographical error from our suppliers, we reserve the right to refuse, cancel or refund any orders.

As vendors and suppliers reserve the right to change prices without notice, we also reserve this right.

VAT (Value Added Tax)

For all UK customers – VAT will be charged unless you are VAT exempt and if so you must provide your exemption documentation to us, prior to or at the time of placing your order. UK is defined as England, Scotland, Wales, Northern Ireland. It also includes the Isle of Man. It does not include the Channel Islands.

For European Community (EC) customers (domestic – i.e. end users not businesses) – UK VAT will be charged.

For EC business customers – VAT will not be charged as long as you provide to us, prior to or at the time of placing your order your local VAT number. This will then be verified.

EC VAT chargeable areas are defined as:

1. Austria
2. Belgium
3. Cyprus (Greek part)
4. Czech Republic
5. Denmark (not Faroe Islands or Greenland)
6. Estonia
7. Finland
8. France (including Monaco)
9. Germany (not Busingen or Isle of Heligoland)
10. Greece
11. Hungary
12. Republic of Ireland
13. Italy (not the communes of Livigno, Campione d’Italia or the Italian waters of Lake Lugano)
14. Latvia
15. Lithuania
16. Luxembourg
17. Malta
18. The Netherlands
19. Poland
20. Portugal (including the Azores and Medeira)
21. Slovakia
22. Spain (including the Balearic Islands but NOT Ceuta or Melilla)
23. Slovenia
24. Sweden
25. UK inc IOM

EC non-VATable areas are:

1. The Aland Islands
2. Andorra
3. The Canary islands
4. The Channel Islands
5. The French overseas departments of Guadeloupe, Martinique, Reunion, St. Pierre and Miquelon, and French Guiana
6. Gibraltar
7. Mount Athos
8. San Marino
9. The Vatican City

Everywhere else is considered outside of the EC and therefore "export" and so will not be liable to VAT.

In all instances where VAT is not charged, evidence of export e.g. proof of delivery will be recorded and filed by Landrox 4x4 Limited.

Discounts and Promotional Prices

Any discount or promotional price may have its own separate terms and conditions. These will be available on the web site (usually by clicking on a web link relating to the discount or promotional price) or by requesting them from customer services either by email, letter or fax.

In the event of a refund on any item which is reduced in price as part of a co-buy promotion, the refund amount will be less the value of the co-buy discount.

If you return any discounted or promotional product you will be refunded at the discounted or promotional price.

Price Matching

We believe our prices are very competitive and coupled with our desire to offer great customer service means you will always get a fair deal from us. If you feel our price on a particular product is not in line with that charged elsewhere, we would be happy to hear from you.

Warranty

All products supplied are covered by the terms and conditions of the original vendor's warranty. The warranty does not apply to defects resulting from improper or inadequate installation, use or maintenance; actions or modifications by unauthorised third parties or the customer; or accidental or wilful damage. Landrox 4x4 Limited accepts no liability for vendors' terms and conditions, warranties, or imposed conditions that a vendor may request with a given warranty.

Unless otherwise specifically stated for a particular product all products are sold with a one year limited, Return To Base warranty. Depending on the product and the reason for the return "Return To Base" will mean either a Landrox 4x4 Limited returns address or a return directly to the vendor. Unless otherwise specified (by law) the cost of returning the items whether it be for a (part) refund, repair or replacement is the customer's responsibility and not Landrox 4x4 Limited, our suppliers or the vendor.

These terms and conditions do not affect your statutory rights under the Sale of Goods Act 1979, Unfair Contract Terms Act 1977 or any amendment thereof, Consumer Protection (Distance Selling Regulations 2000).

Failure by Landrox 4x4 Limited to enforce at any time or for any period any one or more of the conditions shall not be a waiver of them or of the right at any time to enforce all of them.

Your Right To Cancel / Distance Selling Regulations

During the first seven working days after delivery you have a cooling off period during which you may cancel the contract with Landrox 4x4 Limited and return the goods. This gives you the opportunity to view the goods to the same extent you would if you were purchasing them face to face in a shop that is by viewing the box/packaging and possibly its contents. If there are no seals or cellophane on the (outer) packaging you may open the box and inspect the contents but we recommend that no individual seals on any contents inside should be broken and that you should not use the product (please see the exception notes below specifically pertaining to software). If you install and/or register any software and/or hardware you do not have the right to cancel the contract under the Distance Selling Regulations. Pursuant to Section 17.2 and 17.3 of the DSR law, you must "take reasonable care" of the goods so if you "use" or open the product i.e. Open it by breaking ANY seal, connect it up, install it, try it out, test it or use it then you may not have the right to cancel the contract under the Distance Selling Regulations.

Pursuant to Section 11.2 of the law you must inform Landrox 4x4 Limited of your intention in writing or other durable medium (e.g. by letter, fax, email to customer services or by completing our online returns request form - but NOT by telephone) within seven working days from the day after you receive the goods.

If you exercise your right to cancel the contract, the goods should be returned in their original packaging and in their original condition. During the time between delivery and returning the goods you are obliged to take reasonable care of the goods. The cost of returning the goods will not be paid by Landrox 4x4 Limited - you must pay the cost. If the goods are returned damaged, reasonable care is not taken of the goods, at our expense or are simply not returned, Landrox 4x4 Limited, under UK law, has the right to charge you with the direct costs of recovery.

Exceptions to your right to cancel the contract. You will not have the right to cancel:

(a) for computer software if the seal is broken (on the outer packaging and/or the media) or for computer software that has been purchased as an "Electronic Software Download" (ESD). Pursuant to Section 13.1(d) of the law.

(b) for a computer that requires the sealed operating system software supplied to be installed prior to use. Pursuant to Section 13.1(d) of the law.

(c) for a consumable item (such as paper, inkjet/toner cartridge, CDR, CDRW, DVDR, DVDRW, tape or cartridge) or book/Pantone publication if it is unsealed. Where the suitability/compatibility of a "consumable" can be easily determined without breaking any seals, and the seal is broken, this is likely to amount to a breach of your legal obligation to "take reasonable care" of the goods.

(d) for printers if the enclosed consumable is unsealed (see above).

(e) for computer hardware that requires the sealed driver software and other accompanying software to be installed before use (see above).

If the above items are faulty they will be replaced under the vendor's warranty no refunds will be offered on these items.

Within UK law once the goods are returned and checked, but within a maximum of 30 days of your cancellation notice, Landrox 4x4 Limited will refund your money using the original payment method you used (other than in exceptional circumstances such as the credit card is no longer valid whereby the refund will be made by cheque to your confirmed postal address).

The Consumer Protection (Distance Selling) Regulations 2000 are applicable only to sales to consumers, defined as "any natural person who is acting for purposes that are outside his or her business".

Returns Policy

Consumers
In accordance with the Distance Selling Regulations you have the right to cancel your order within the first seven working days after delivery. Please see the "Your Right To Cancel" section above for more information and the strict legal rules that apply to these regulations. For the purposes of the Distance Selling Regulations a consumer is defined as "any natural person who is acting for purposes that are outside his or her business". After the initial cooling off period our standard terms and conditions apply.

Businesses
Our standard returns policy as detailed below applies. In order for us to make a distinction between business and consumer transactions we regard all orders placed with a business name in the billing/invoice address at checkout to be a business transaction. This is pursuant to Section 3.1 of the Distance Selling Regulations law.

All customers
There are strict rules for when goods can be returned but they do not affect your statutory rights under the Sale of Goods Act 1979, Unfair Contract Terms Act 1977 or any amendment thereof, Consumer Protection (Distance Selling Regulations 2000).

All goods
Distance Selling Regulations notwithstanding the following rules apply for returning goods:

THE ITEM IS DEAD ON ARRIVAL (DOA) = The product is non functional on delivery. It does not work at all.
The repair, replacement or refund of the DOA product is at the supplier or vendor's discretion dependant on the individual warranty terms of the product and the vendor. In all cases of a DOA where we are notified within three working days of the delivery of the product Landrox 4x4 Limited will attempt to obtain an immediate new, replacement product on your behalf as part of our normal returns process but there is no guarantee of this timeframe. If we are not notified within three working days of delivery the product will be classified as "faulty" (see below).

THE ITEM IS/BECOMES FAULTY = The product does not work correctly or stops working correctly.
* Within the warranty period of the product a replacement, repair or refund of the product is at the supplier or vendor's discretion. At this point the supplier or vendor has the right to "repair" the product or replace it with a new or possibly "refurbished" product. Landrox 4x4 Limited has no responsibility or liability in such cases.
* Outside of the warranty period the repair, replacement or refund of the product is at the supplier or vendor's discretion (usually in accordance with an Extended Repair Program or similar). In most cases the supplier, vendor or Landrox 4x4 Limited has no responsibility or liability.

SUPPLIER/VENDOR APPROVED PROBLEM/INCOMPATIBILITY = The product does not work correctly in conjunction with another product when it is supposed to or the product has a known "bug" that warrants a return.
* The return and subsequent refund of the product is at the supplier or vendor's discretion usually in accordance with the End User Licence Agreement (EULA) or similar (Trade Descriptions Act not withstanding). In most cases the vendor will offer a "fix" or "update" within a reasonable timescale (e.g. three months). In these cases Landrox 4x4 Limited has no responsibility or liability.
PLEASE NOTE: In all such cases a bug report ID or technical support case number along with the contact name of the support person issuing this ID/number will be required before the returns process can be started.

SUBSTITUTED GOODS = your ordered goods are no longer available and are substituted by Landrox 4x4 Limited or our suppliers.
* For consumers: Within seven working days after delivery you can cancel your order for this unopened/unused product for a full refund in accordance with the Distance Selling Regulations. In accordance with law the cost of returning substituted goods will be paid by Landrox 4x4 Limited.
* For businesses: Within seven working days after delivery you can cancel your order for this unopened/unused product for a full refund. In accordance with law the cost of returning substituted goods will be paid by Landrox 4x4 Limited.

GOODS DO NOT "CONFORM TO CONTRACT" = The product must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale).
* Landrox 4x4 Limited's Terms and Conditions not withstanding, E&OE and without prejudice to the Sale Of Goods Act the repair, replacement or (partial) refund of the product is at Landrox 4x4 Limited's discretion. As above In most cases a repair or replacement will be carried out by the supplier/vendor. If a repair is "disproportionately costly" a replacement will usually be offered as an alternative.

IN ALL CASES:
* Where a product is not faulty/DOA or that does not fall under one of the above categories and it is returned (including those that have been opened with any seal broken) a restocking and/or repackaging charge will apply. This fee may be up to 50% of the cost of the product as invoiced to you at the time of sale.
* Where a product is returned it should be returned complete, in its original packaging and without obvious marks, dirt or damage (unless this occurred during delivery to you and was confirmed on the delivery form at the time of delivery). If there are any items missing Landrox 4x4 Limited reserves the right to recover the costs of replacing the missing items from you.
* Unless otherwise specified (by law) the cost of returning the items whether it be for a (part) refund, repair or replacement is the customer's responsibility and not Landrox 4x4 Limited, our suppliers or the vendor.
* Returns will usually need to be sent directly to a supplier or vendor with a completed RMA form. Goods are NOT to be sent to Landrox 4x4 Limited unless specifically stated by us.
* Where replacement or repairs are necessary they will usually be carried out by the relevant supplier or vendor and NOT by Landrox 4x4 Limited.
* Where a refund is to be issued by Landrox 4x4 Limited, upon the agreement for return between you and Landrox 4x4 Limited, your correct completion of an RMA form and the successful return of the product satisfactory to our requirements and/or the supplier/vendor. All refunds will be issued as soon as possible but, by law, within a maximum of 30 days from Landrox 4x4 receiving the return request/correctly completed RMA form.
* If free delivery was given on your order and by returning one or more products and the balance of goods received is subsequently below the free delivery qualifying amount, or you are returning all goods on your order, the standard cost of delivery will be deducted from the refund amount.
* Where an extra delivery charge has been applied (for quicker delivery or delivery outside our standard delivery area) and goods are subsequently returned under the Distance Selling Regulations, the maximum amount of delivery that will be refunded is our standard delivery charge in force at the time.
* In cases where a product is returned due to an incompatibility with your system or the inability of the product to meet a specific requirement that is outside the scope of the product's original intended use either of which could have been verified before the order was placed, the cost of delivery will be deducted from the refund amount. This includes cases/skins/sleeves that are ordered for a product other than that it is intended for as stated on the product's description page or products that are a specific colour and are simply 'not liked' because of the actual colour when received).
* If the guidelines within these terms and conditions for returns are not followed an administration fee may be charged. This is up to 25% of the cost of the product as invoiced to you at the time of sale.

RMA = Return Merchandise Authorisation

General Recommendations for Sending Returns

  • Before initiating a return of a product, please fill in the online return request form.
  • Where a product is returned it should be returned complete, in its original packaging and without obvious marks, dirt or damage (unless this occurred during delivery to you and was confirmed on the delivery form at the time of delivery). If there are any items missing Landrox 4x4 Limited reserves the right to recover the costs of replacing the missing items from you.
  • If the product is not faulty/DOA then the product and packaging must be in a re-saleable condition when it is received. If the product packaging is not plain packaging it should not be marked or written on unless otherwise specified by us in writing i.e. do not stick labels or tape to the packaging or write on the packaging with a marker pen. In these cases we suggest wrapping the product accordingly to protect the packaging e.g. with an outer box, jiffy bag, brown paper.
  • Returns will usually need to be sent directly to the supplier or vendor with a completed RMA form. Goods are NOT to be sent to Landrox 4x4 Limited unless specifically stated by us.
  • If a pick up is not possible or a pick up has not been arranged for you then returns should be sent via a service that is tracked and insured appropriate to the value of the goods being sent. We recommend using one of the following methods:

A reliable, well known courier such as UPS, TNT, CityLink, Royal Mail Recorded Delivery, Royal Mail Special Delivery

If the goods are worth £0.01 to £34.00 you can use Royal Mail Recorded Delivery or Special Delivery
If the goods are worth more than £34.00 you can use Royal Mail Special Delivery

Please make sure you obtain proof of the return (usually official paperwork with a signature of the person/courier representative picking up the goods and/or a tracking/reference number). In addition please make sure that adequate insurance is taken out when sending the goods even when using a courier as you may be liable if the goods are lost/not returned. In most cases insurance needs to be added or specified at the time of shipping your return. If you cannot prove that the goods have been returned we may, in the case of an advance replacment, charge your card again or if the goods are lost/not returned be unable to refund your money. In such cases you will need to obtain compensation from the company responsible for returning your goods - Landrox 4x4 Limited will not be held responsible for failure to return goods via the above recommended procedures.

Do not send goods via the normal Royal Mail post or parcel service.

Wrapping and packaging advice from the Royal Mail can be found here: http://www.royalmail.com/portal/rm/content1?catId=400044&mediaId=400251.

Security

Landrox 4x4 uses industry standard practices and technologies including, but not limited to, Secure Socket Layers, data encryption and firewalls. However, information transferred over the Internet cannot be guaranteed to be completely 100% secure. Therefore, we employ many different security techniques to protect such data from unauthorised access by users inside and outside the company but we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

At the time of "checkout" you should check that your web browser has established a "secure connection" to our server. This is usually in the form of a padlock symbol/icon in one of the corners of your web browser window (dependent on the web browser you are using).

Password

Your personal information is stored within your "account". To access your user account you need your email address and password. You are highly recommended to use a strong password. It should be at least six characters in length and use both upper case and lower case letters along with numbers.

You can change your password at any time by logging into your account and visiting the "my details" page.

Your Account

You must choose a password during the process of registration/checkout. You are responsible for all actions taken under that username and password and shall only use the web site under your own user account and password. You must make every effort to keep your password safe and should not disclose it to anyone. If it is compromised, you must change it. You may not transfer or sell your user account to anyone, nor permit, either directly or indirectly, anyone to use your user account or password.

If we have reason to believe that there has been or is likely to be a breach of security or misuse of the service we may change your password and notify you accordingly.

If you forget your password, please use the password reminder on-line service. If you are/have been unable to successfully use this service then please contact us and if you satisfy our security checks We will issue you with a new password.

If for any reason you are issued store credit then this store credit must be used within 12 months otherwise it will become null and void.

Fraud

It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. Landrox 4x4 Limited tracks the electronic "fingerprints" of every order placed on Landrox 4x4 to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website.

Any fraudulent activity will be fully investigated in conjunction with the relevant law enforcement departments.

Minors

The Landrox 4x4 website is not intended for minors. If you are under the age of 15 you may only submit personal information to us or browse the site with the supervision of a parent or guardian. Orders will not be accepted from minors (i.e. those people under the age of 18).

Privacy Policy

www.landrox4x4.com is owned and operated by Landrox 4x4 Limited, registered in the UK by law as a limited company. We take all reasonable care to comply with the requirements of the UK Data Protection Act 1998 relating to the personal information you supply on this web site.

YOUR PERSONAL INFORMATION The personal information gathered could include name, delivery address, email address, mobile/home telephone number and personal preferences. This information is gathered at the time of registration. By completing the registration process, you accept the Terms and Conditions of Landrox 4x4 Limited.

Your personal information is transferred and stored securely. If any of this information changes or is incorrect you can log into your account and update your information.

At the time of registering or updating your personal information you will also be given the opportunity to request/decline marketing emails such as newsletters. However, you may continue to receive mailings for a short period while your change of preference is being processed.

We may use your contact details to notify you about important functionality changes and alterations to the web site such as major changes to our terms and conditions. The primary use of the personal information gathered is to process your order and to provide you with a personalised online shopping experience at any of the Landrox 4x4 Limited web sites.

Unless required by law your personal information will not be supplied to any third parties without your consent. We do not currently sell, trade or rent your personal information to other parties. However, in the future we may choose to do so with trusted third parties. In this event, only customers who have expressly consented that their personal information can be passed to third parties will be included.

You have the right to ask for a printed copy of your personal information on payment of a small fee. This will be £10 plus VAT.

Because we provide links to other web sites we highly recommend that you view the privacy policies of those web sites as they are not governed by this Privacy Policy.

You can close your account at any time by emailing "customerservice@landrox4x4.com" from your registered email address stating that you wish to close your account. We will then call you on your preferred telephone number to check that you wish to close your account. Without this voice authorisation we will not close an account. We may continue to use your personal information for a period after you cease being a registered user purely for statistical purposes.

COOKIES
We may use technology to track the patterns of behaviour of customers to our web site. This will include cookies, which are stored on your computer. Thus information and data may be automatically collected through the use of these cookies. Cookies are small text files that our web site can use to recognise repeat customers.

Most popular web browsers usually have the ability to prevent the computer storing cookies but if this is enabled, the site will not allow you to make purchases as it will not maintain a shopping cart.

Because we provide links to other web sites we would like to warn you that those web sites may use their own cookies. We have no access to, or control over those cookies.

CHANGES TO THE PRIVACY POLICY
Landrox 4x4 Limited may vary this Privacy Policy from time to time by posting a revised Privacy Policy on the website. Your continued use of the site following Landrox 4x4 Limited's posting of any changes will constitute your acceptance of such changes. If you do not agree to the changes of this Privacy Policy then you must stop using this web site immediately other than to request your account be closed via customer services.

Newsletters & Mailing Lists

If you want to subscribe to a newsletter we may ask you to specify the areas in which you are interested so that we can tailor the information that we send to you to include information and/or products, which we consider, you may be interested in.

You can unsubscribe from any of the newsletters at any time by logging into the web site and altering your account preferences.

Or you can email "customerservice@landrox4x4.com" with the newsletter ID reference of the newsletter you wish to be removed from. Please note that requests to unsubscribe should either come from or provide the email address used to register on the site.

Polls and Surveys

Landrox 4x4 Limited does not currently use polls or surveys. If we do start to do so this policy will be updated with information pertaining to them.

Competitions

Landrox 4x4 Limited does not currently have competitions. If we do start to have competitions then this policy will be updated with information pertaining to them.

Email a friend

Any contact information entered via the 'Email a friend' or 'Email this page' facility is not used for marketing purposes.

Working Days

By UK law "working day" means any day EXCEPT Saturdays, Sundays or an official UK bank holiday.

Contact Details

Please contact us by email, by post or by simply completing the contact form below.

SALES

Pre Sales Technical Questions Email = sales@landrox4x4.com or use the 'ask a question' link at the top of product listings or detail pages.

CUSTOMER SERVICE

Customer Service Email = customerservice@landrox4x4.com

ADDRESS

Landrox 4x4 Limited
1 Lodge Close
Bicester
Oxfordshire
OX26 3TE
United Kingdom

OTHER CONTACT DETAILS

To email the marketing department or webmaster, please choose the relevant option in the contact form.

COMPANY DETAILS

Landrox 4x4 is a trading name of Landrox 4x4 Limited

Landrox 4x4 Limited
1 Lodge Close
Bicester
Oxfordshire
OX26 3TE
United Kingdom

Company Registration Number = 05228639
VAT Registration Number = GB 847 1786 88

8th September 2008

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Secure Site This site © Landrox 4x4 Limited 2012
registered in England and Wales. Company registration number: 05228639.
All trademarks are acknowledged as belonging to their respective holders.
Images are for illustration purposes only. Product specifications are subject to change by the manufacturer without notice.
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